Quality policy


 

Commitment to efficiency and quality

ANF AC is aware that the needs of our customers are the exact measure for the quality of our attention to the public. Satisfaction is the key to our company's success, and we aim on bringing back the customer to us, and not to the product we sold him.

Therefore, it is our primary goal to meet the demands of our customers in terms of product quality, diligent service, kindness in treatment, honest advice and faithful fulfillment of commitment to supply error-free. It is of greater importance to improve every aspect on a daily basis, and introduce innovations, as the best way to maintain customer loyalty.

Recognized RA partners are the most important capital of our company. We assume the responsibility of providing them with adequate training, providing them with all the necessary tools and means of work, as well as creating excellent professional relationships with them. We take care of these resources giving them the important strategic value they have.

Whether as an individual or as a member of a team, we are responsible for our actions and the results that come from them.

It is essential that one fully understands the responsibilities that the position implies, and the ones assumed by the ANF AC as a Qualified Trust Server Provider. Each process in which we intervene is regulated by legal norms and technical standards that are necessary to know and respect.

The working environment is a key factor in fostering positive communication and the dedication of workers. It is one of our objectives to monitor for the health and well-being of each one of them. Respect for the sense of personal fulfillment through a professional activity is a priority objective for the Organization.

The sum of intelligence leads to greater intelligence and to achieve this requires the involvement of all the people who are part of the Organization.

This is only possible through the correct evaluation of the effort, providing opportunities in an equitable way, providing sufficient autonomy so that everyone can perceive the fruit of their work, while the Organization encourages, as a priority, honest and transparent support among peers, and an overview of all the processes that make up our service.